United States

The number of eSIM profiles you can store depends on your device. Most allow multiple profiles, but only one active at a time. Dual SIM phones let you use a physical SIM and an eSIM together. 

EasyAlo makes it easy to switch between profiles, so you're always connected to the best local data deals.

Absolutely! You can configure your device to use your SIM card for traditional phone services like calls and SMS, while using EasyAlo's eSIM for data services. This setup is perfect for travelers who want to stay connected abroad without incurring roaming charges for data use. However, remember that keeping your SIM card active for calls and texts might lead to roaming charges from your home provider, so it's wise to check their policies before your trip.

Check Compatibility: First, make sure your iPhone model supports eSIM technology. Most newer iPhone models do, but it's always a good idea to confirm.

1. Obtain an eSIM QR Code: Upon subscribing to a EasyAlo plan, you'll receive an eSIM activation QR code via email. Ensure you have this code handy for the activation process.
2. Connect to Wi-Fi or Cellular Data: An internet connection is necessary for activating your eSIM. Connect your iPhone to a Wi-Fi network or use another device's cellular data if available.
3. Open Settings App: On your iPhone, go to the "Settings" application to begin the process.
4. Navigate to Cellular Settings: Tap "Cellular" (or "Mobile Data" in some regions), then select "Add Cellular Plan."
5. Scan QR Code: Use your iPhone's camera to scan the QR code received from EasyAlo. If you were given activation details instead of a QR code, choose to enter these details manually.
6. Confirm Activation: Follow any additional prompts to confirm the setup and activate your eSIM. You might need to restart your iPhone to complete the activation.

Once your EasyAlo eSIM is installed and activated on a device, it cannot be moved to another device. This is a standard security feature used by most eSIM providers, including EasyAlo, to keep your connection safe and stable. 

So, please make sure to install your eSIM on the device you plan to use during your trip. 

If you ever need to switch to a different device, just reach out to EasyAlo Support, and we’ll guide you through the next steps.

After purchasing your eSIM, you will immediately receive a confirmation email containing the QR code and manual setup information. These details are also accessible via our website and mobile app.

After installing your eSIM, you may need to make some adjustments in your device's settings to connect to the internet. Make sure to enable the Data Roaming option under Settings -> Cellular -> eSIM. This setting may be called differently depending on the device or language, such as 'International Data' or 'Data Roaming'. After enabling this option, you should be able to connect to the internet without any issues.

Experiencing issues with scanning your QR code can be frustrating. To help you troubleshoot, we’ve compiled a checklist:

1. Check Device Compatibility: Ensure your device supports eSIMs and is unlocked. Visit our website for an updated compatibility list. If your device isn’t listed, contact us for assistance.
2. Scan via Settings Menu: QR codes for eSIMs must be scanned through your phone’s settings, not the camera app. Refer to device-specific guides on our website for detailed instructions.
3. Wi-Fi Connection Required: A stable Wi-Fi connection is crucial for eSIM installation. We suggest setting up your eSIM in a location with reliable Wi-Fi, like your home, before traveling.
4. Manual eSIM Setup: If scanning issues persist, perhaps due to camera problems, use the eSIM’s reference number provided in our email. Select “Enter Details Manually” during setup and input the provided information.
5. QR Code Usage: QR codes can only be scanned once. If you’re receiving an error suggesting the data plan cannot be added, it's possible the eSIM is already installed. Check your device’s SIM card manager or cellular settings.
6. Continued Troubles: If none of the above steps resolve the issue, please get in touch with our support team through our website's online chat. With our 24/7 support commitment, we're dedicated to finding a solution for you.

EasyAlo is committed to ensuring a smooth and hassle-free travel experience for our customers. Whether you're facing issues with QR codes or have questions about eSIM compatibility, our support team is ready to assist you at any time.

Don't worry if you can't locate your QR code or if it's been accidentally deleted. Reach out to us directly by emailing [email protected] or using our online chat feature. Our customer support team is on standby 24/7 to assist you and will promptly resend the QR code, ensuring you can install your eSIM without any further delay. Remember, it's crucial to keep your QR code safe, as it's essential for the eSIM installation process, but rest assured that we're here to help if any issues arise.

Your data plan starts once you arrive at your destination and connect to a supported network.

Yes, EasyAlo eSIM plans can be refunded if there are technical issues that we cannot resolve. If you encounter a technical issue, we will first provide you with a new eSIM. Refund requests must be submitted within fourteen (14) days from the purchase date if activation becomes impossible despite thorough troubleshooting efforts. We strongly recommend verifying your device's compatibility with eSIM technology before making a purchase to avoid any inconvenience.

Yes. To ensure your eSIM gets the best coverage, you must enable data roaming in your device's mobile settings. This will not incur any additional charges.

Yes, EasyAlo eSIM plans support hotspot usage and data sharing.

Yes, you can keep your WhatsApp number without any additional steps. Your existing number, contacts, and conversations will be retained automatically.

EasyAlo eSIM plans are designed primarily for internet roaming services. Therefore, you cannot use the EasyAlo eSIM data plan for voice calls or text messaging services. Our eSIM ensures you stay connected with seamless internet access while traveling, focusing on providing you with the best data experience abroad.