Terms of Service

These Terms of Service govern all prepaid eSIM sales and services provided by EasyAlo eSIM (“we”, “the Service Provider”). These Terms apply to all users (“Customer”, “you”) who visit our website, use our services, or purchase an eSIM from us.

1. Acceptance of Terms

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms may be modified or updated from time to time. Updated versions take effect immediately upon being published on our website.

2. Description of Services

EasyAlo eSIM provides prepaid eSIM services. These services include the sale of eSIMs, activation, customer support, and technical assistance.

3. Eligibility

To use our services, you must be at least 18 years of age and have the legal capacity to enter into a binding contract.

4. Account Registration and Accuracy

Some services may require you to create an account. You are responsible for providing accurate and up-to-date information. You are solely responsible for all actions taken under your account.

5. Pricing and Payment

All prices are clearly displayed on our website. Full payment is required before the service is delivered. Accepted payment methods and transaction security details are specified on our website.

6. Delivery 

eSIMs are delivered digitally to the customer following payment confirmation. Delivery times may vary depending on device compatibility and system status.

7. Device Compatibility

It is the Customer’s responsibility to ensure that their device is eSIM-compatible and carrier-unlocked. EasyAlo is not liable for any issues resulting from the use of an incompatible device.

8. Refund and Return Policy

Due to the nature of digital services, refunds are generally not provided. However, in exceptional cases such as technical errors or failure to activate the eSIM, refunds may be considered under the following conditions:

• Requests must be submitted in writing within 14 days of purchase.
• The Customer must fully cooperate with the support team to resolve the issue.
• Once the eSIM has been installed, the service is considered used and is no longer eligible for a refund.
• All refund requests will be evaluated on a case-by-case basis and in good faith. 

9. Privacy

All personal data is processed and stored in accordance with our Privacy Policy. You may review our Privacy Policy on our website.

10. Intellectual Property

All text, logos, graphics, and content on our website are the property of EasyAlo. These materials may not be copied or used without prior written consent.

11. Limitation of Liability

EasyAlo shall not be held liable for any indirect, direct, or incidental damages arising from the use of our services.

12. Governing Law and Jurisdiction

EasyAlo eSIM is operated by a company based in the United Kingdom. These Terms of Service are governed by the laws of England and Wales, and the parties agree to submit to the exclusive jurisdiction of the courts of England.

For users residing in Turkey, any non-waivable rights under local consumer protection laws shall remain unaffected.

13. Contact
 
For any questions regarding these Terms of Service, please contact us at:
 📧 [email protected]


Last Updated: April 13, 2025