Experiencing issues with scanning your QR code can be frustrating. To help you troubleshoot, we’ve compiled a checklist:
- Check Device Compatibility: Ensure your device supports eSIMs and is unlocked. Visit our website for an updated compatibility list. If your device isn’t listed, contact us for assistance.
- Scan via Settings Menu: QR codes for eSIMs must be scanned through your phone’s settings, not the camera app. Refer to device-specific guides on our website for detailed instructions.
- Wi-Fi Connection Required: A stable Wi-Fi connection is crucial for eSIM installation. We suggest setting up your eSIM in a location with reliable Wi-Fi, like your home, before traveling.
- Manual eSIM Setup: If scanning issues persist, perhaps due to camera problems, use the eSIM’s reference number provided in our email. Select “Enter Details Manually” during setup and input the provided information.
- QR Code Usage: QR codes can only be scanned once. If you’re receiving an error suggesting the data plan cannot be added, it's possible the eSIM is already installed. Check your device’s SIM card manager or cellular settings.
- Continued Troubles: If none of the above steps resolve the issue, please get in touch with our support team through our website's online chat. With our 24/7 support commitment, we're dedicated to finding a solution for you.
EasyAlo is committed to ensuring a smooth and hassle-free travel experience for our customers. Whether you're facing issues with QR codes or have questions about eSIM compatibility, our support team is ready to assist you at any time.