If your QR code isn't scanning correctly, don't worry. Here are a few steps to troubleshoot the issue:
- Confirm Device Compatibility: First, make sure your device is unlocked and supports eSIM technology. You can find a complete list of compatible devices on our website. If you don't see your phone listed, please contact our support team.
- Scan from Your Phone's Settings: Remember to scan the QR code from within your phone's cellular or mobile data settings, not by using the standard camera app. We have step-by-step guides for specific devices on our website.
- Connect to Stable Wi-Fi: You'll need a stable internet connection to install the eSIM. We highly recommend setting it up over a reliable Wi-Fi network, such as at home, before you depart for your trip.
- Try Manual Installation: If the QR code still won't scan, you can install the eSIM manually. In your confirmation email, you'll find the details to enter. Just choose the "Enter Details Manually" option on your phone during setup.
- Check if Already Installed: Each QR code can only be used once. If you see an error message like "Data plan cannot be added," it likely means the eSIM is already installed on your device. Please check your phone's cellular settings or SIM manager to confirm.
- Contact Support: If you've tried these steps and are still having trouble, please contact our support team via the live chat on our website. We're available 24/7 and are happy to help you get connected.
EasyAlo is committed to ensuring a smooth and hassle-free travel experience for our customers. Whether you're facing issues with QR codes or have questions about eSIM compatibility, our support team is ready to assist you at any time.